The Business of Making Puzzles: Nicole Benda ‘84 and her Entrepreneurial Journey

What did you do after graduating from YHS in 1984?  

I studied at UBC and obtained my BA in International Relations. After graduating from UBC, my first position was as a marketing assistant for a shopping centre management company and that is where I found my true career direction. I then enrolled at BCIT and studied part-time, while working full-time which made for some very long days, and obtained my Marketing Communications Certificate. From there I went on to work in a number of industries in various sales & marketing and human resources positions. In 2009, my husband and I adopted our son and I decided to stay home to raise him and became a domestic engineer ☺

What memories do you have of your time here?

I had a wonderful six years (Gr. 7 – 12) at YHS – it was an amazing learning environment which fostered great friendships, one really felt part of a close-knit community. Some of my favourite memories include the annual YHS Market, a trip to Seattle to visit the Tutankhamun exhibition, and playing centre for the basketball team. If memory serves me correctly, during our year we were only qualified as exhibition so it’s been great to see YHS become a powerhouse in basketball over the past couple of decades.

Describe your journey with Butzi Kids? What is Butzi Kids and how did it get its name?

In 2014, I wanted to buy a children’s puzzle of Vancouver and Whistler and yet I couldn’t find anything that I liked. This is what gave me the idea for Butzi Kids. As our son was about to start kindergarten, I knew this was the right time to venture off and create a business of my own – I decided that I was going to design and have manufactured children’s puzzles, placemats, and prints of Vancouver and Whistler. However, I had to learn everything from starting and running a business, manufacturing, freight forwarding to wholesaling, since I had no experience in any of these areas. I was very fortunate to have a collection of family, friends, and associates who had the relevant expertise who guided me along – it was a lengthy and challenging process but I was so motivated that it was all very exciting.

Butzi (pronounced boot-sy) is the German nickname we gave our son when he was a baby and since we made a lot of puzzles together while he was growing up, I thought it was fitting to name the company after him.

What are the most important life/business lessons you’ve learned along the way?  

A couple of key life/business lessons I have learned are attitude is everything and if you’re handed lemons, start making lemonade as there’s always a Plan B. It is important to realize that the challenges in front of one are surmountable with perseverance, and that one doesn’t need to reinvent the wheel – there are lots of people in one’s network who are more than happy to help and to share their experiences.

You attended an alumnae networking event last year. Was that your first time back at YHS since graduation?

Over the years, I had gone to the annual YHS market and it was always very nostalgic being back on the school grounds.

What challenges, if any, do you have with managing all aspects of your business?

As a one person operation, it can be very easy to procrastinate getting to the ‘not so exciting’ tasks of the business, or the tasks that aren’t ones forté, which for me was the social media aspect of the business. I am an old-school marketer so I struggled with putting out posts via Facebook, Twitter, Instagram, and Pinterest. I considered myself very lucky when I was chosen for a Shopify podcast where I received a ‘social media makeover’ with the help of Vancouver’s social media expert, ‘Miss 604’ Rebecca Bollwitt. She was fantastic to work with and learn from – the crash course in social media helped me immensely.

  1. Do you have any advice for young alumnae staring down the entrepreneurial path?

As cliché as it sounds, if you set your mind to something and you have the passion and determination, run with it, anything is possible! Do your research, gather information, and talk with as many people who have the expertise or contacts to help you along. There are so many excellent resources out there. I made good use of the internet and the library for resource books and I found Small Business BC to be extremely helpful. I felt along my journey that I kept getting the green light during the different stages of my business idea, and before I knew it, it became a reality.